f a q

 

What do I do after I purchase a custom portrait?

After you have gone through the check out process you will email the photo(s) you would like drawn to: emily@beaoutlined.com.

include detailed information you would like on the photo - such as first/last name, special date, quote, etc.

*Please include your name + order number in the subject line of your e-mail.


since all custom portraits are "outlines" of people, photos where persons are standing and facing the camera tend to make the best looking. If you have a few photos and are unsure the best one, you are welcome to include all photos in your e-mail and I will be more than happy to assist you in picking the best one!

what should I do when considering a photo to submit?


When will I receive my order?

if you purchased a physical print - All customized portraits will be shipped out to your home within 2-3 weeks of purchase. I WILL SEND OUT AN EMAIL ONCE IT HAS BEEN SHIPPED SO YOU KNOW TO BE WATCHING FOR IT. 


What is the return policy?

due to the nature of the product ALL CUSTOM PORTRAITS are final sale.

if for any reason there is a flaw or mistake on the print - please contact me via e-mail (emily@beaoutlined.com) with your name + order number AND I AM HAPPY TO DISCUSS THE OPTIONS.


if you are unable to find an answer to your questions - please fill out the form by clicking on the "CONTACT" button below. I will get back to you as soon as possible!

Further questions?